Advanced Management and Leadership Skills

The complexity of management and leadership in the twenty-first century is rising. Organizations in both the public and commercial sectors typically experience changes brought on by concerns related to politics, economics, sociology, technology, law, and the environment.Organizations need to make sure that its leaders and managers at all levels have a thorough awareness of their roles, objectives, and necessary capabilities in order to successfully meet these challenges.

Programme Objectives

• Clarify your role as a leader and manager
• Consider methods of dealing with conflicts between team members
• Devise a strategy to manage the team through the stages of development
• Discover techniques for improving their personal performance as a team leader
• Examine the art of motivating employees
• Identify Five Core Competencies of effective managers
• Know the four dimensions of behavioral styles
• Know the importance of character in management
• Learn how to build a high performance team
• Recognize the difference between ineffective and effective teams
• Review strategies for handling difficult people
• Study the different team player styles and their impact
• Understand a proven model for Developing a Successful Strategy
• Understand how to be a Champion of Change

WHO SHOULD ATTEND?

• Team leaders seeking to enhance their performance
• Technical staff seeking a greater understanding of management
• Managers desiring to sharpen their skills

PROGRAM OUTLINE

Day 1 : You as Manager

• The changing role of a manager
• The importance of developing yourself as a manager
• Understanding the differences between “Leadership”and “Management”
• What sort of manager are you?
• The Dimensions and Characteristics of Behavioural Styles
• Your Behavioural Style and how it impacts upon performance of self and others
• The Functions and Competencies of a 21^stCentury Manager

Day 2 : Developing Personal Excellence and Strategic Understanding

• Using Emotional Intelligence to improve performance and to aid understanding of self and others
• Being efficient and effective as a manager
• Developing your Networks
• Making every meeting productive and valuable
• Supporting strategy in the organisation, Mission, Vision, Values and Success Factors
• Focusing on the future, undertaking external and internal analyses
• Understanding the Impact of Organisation Culture
• Ensuring Regulatory Issues are Known and Understood

Day 3 : Encouraging and Enabling Your People to Give Their Best

• The main attributes and style of a of modern leader
• Recruiting and Selecting People
• Establishing and managing expectations
• Building the capability and capacity of your people
• Monitoring, Tracking and Appraising Performance
• Creative Problem Solving and effective decision making
• Introduction to high performing team development

Day 4 : Making the Best of Your Resources

• Managing your resources (both non-people and your people)
• The cost of poor quality and the benefits of quality excellence
• Exploring, identifying and managing risks
• Minimising the wider environmental impacts
• Using technology effectively to maximise impact and to improve the customer experience
• Supporting your team to achieve results your customers will value
• Developing your customer focus to ensure effective, consistent customer experiences
• Defining, evaluating and managing business processes
• Supporting innovation ad creativity

Day 5 : Achieving Results your Customers will Value

• Facilitating Organisational Change
• Managing Changes in your team
• Systems Thinking
• Identifying opportunities for improvements
• Embedding a continuous improvement culture in your team
• Post Course Action Plan

Day 6 : Building a High-Performance Team

• The Goals of Teamwork
• High Performance Team Masterplan
• Identifying Effective Team Behaviours
• Identifying Ineffective Team Behaviours
• Understanding Team Player Styles
• Overcoming Obstacles to Effective Teams

Day 7 : Leading Different Types of Teams

• Employing Teams
• Creating Virtual Teams through Technology
• Overcoming Resistance to Teamwork
• Meeting Team Performance Challenges
• Understanding the Stages of Team Development
• Essential Skills for Team Leaders

Day 8 : Self-Motivation and Development

• Harnessing the Power of Your Abilities
• Choosing Empowering Beliefs and Values
• Building Your Self Confidence
• Maintaining a Positive Attitude
• Strengthening Determination and Commitment
• Turning Ideas into Action

Day 9 : Dealing with Team Conflict

• Understanding the Causes of Conflict
• Conflict Mode Instrument
• Pacing & priority conflicts
• Dealing with Different Behavioural Styles
• Managing Conflict Effectively
• Obtaining the Benefits of Productive Disagreement

Day 10 : Dealing with Difficult Team Members

• Types of Difficult People
• Adopting an Assertive Approach
• Models for Effective Counselling
• Managing the Difficult Team Member
• Dealing Appropriately with Personal Criticism
• Developing an action plan