Training on Mediation, Grievance Handling and Conflict Management
Date | Venue | Registrations |
---|---|---|
8th to 19th Jan 2024 | Nairobi | |
5th to 16th Feb 2024 | Mombasa | |
4th to 15th March 2024 | Nairobi | |
1st to 12th April 2024 | Istanbul | |
6th to 17th May 2024 | Nairobi | |
3rd to 14th June 2024 | Dubai | |
1st to 12th July 2024 | Nairobi | |
5th to 16th Aug 2024 | Nairobi | |
2nd to 13th Sept 2024 | Nairobi | |
7th to 18th Oct' 2024 | Mombasa | |
4th-15th Nov' 2024 | Nairobi | |
2nd to 13th Dec 2024 | Nairobi |
Many business leaders do not like dealing with workplace grievance and conflicts because of the stresses and drama these generate. However, workplace conflict is inevitable in any organization and effective workplace grievance and conflict management is now increasingly recognized as a necessity for those occupying leadership positions. This course gives you the key grievance handling and conflict management principles and provides you with important skills, techniques, policies and procedures for conflict prevention and conflict intervention. Learn how to resolve conflicts in the workplace and counsel your people to work harmoniously and productively in the office.
Course Objectives
On completion of the course, participants should be able to:
· Identify sources of conflicts and grievances at the workplace
· Understand what mediation is, its background, the difference between employment and workplace mediation
and when mediation should be used
· Understand the principles of mediation and the benefits of this approach in the modern workplace.
· Manage the mediation process and facilitate constructive negotiation
· Add value to your organisation by effective and timely management of conflicts and disputes
· Benchmark misconduct handling to best practices in the region
· Build the necessary skills, strategies, competence and confidence to undertake effective mediation in the
workplace
· Appreciate how mediation fits with other parts of the HR framework
Who Should Attend?
HR officials, departmental heads, project managers, HR consultants, labour relations offices, manager cadres, supervisors, training managers, union leaders.
Course Outline
1. Management Principles and practices
2. Understanding the workplace and Sources of workplace conflict
3. Goals of conflict management
4. Conflict management concept and principles
5. Workplace procedures – communication, representation, grievances, discipline and dismissal
6. Organization Discrimination and Harassment Policies
7. Diagnosis of conflict
8. Negotiation and mediation
9. Addressing the key principles and aims of mediation
10. Models of mediation procedures
11. Understanding mediation in relation to disciplinary and grievance procedures|
12. Mediation clauses and the contract of employment
13. Dispute resolution – conciliation, arbitration and industrial action
14. Handling of misconduct cases
15. The impact of noncompliance with grievance procedures
16. Enforcing compliance with deadlines and processes
17. Grievance processing
18. The grievance procedure
19. Utilizing steps in the grievance procedure
20. Grievance settlement
21. Dispute settlement Process
22. Best practices in disputes and arbitration processes
23. Models of mediation
24. Suitability for mediation
25. Workplace mediation skills
26. Conflict mapping
27. Conflict mode assessment
28. Styles of managing conflict
29. The phases of mediation and evaluating the role of the mediator
30. Effectively managing the mediation process
31. Planning for mediation and gathering information
32. Dispute resolution
33. Dispute resolution process
34. Conflict management planning and implementation steps
35. Negotiation and mediation
36. Workplace procedures – communication, representation, grievances, discipline and dismissal
37. Conducting the grievance meeting to secure maximum benefit for management
38. Strategic grievance handling
39. Grievance settlement
40. Specific Action plans