Training on Professional Skills for Administrators & Secretaries

This practical and highly popular UPHILOS Professional Skills for Administrators & Secretaries training course enables new and developing office professionals to make a powerful and positive impact in the workplace. It focuses on the essential core competencies that you will need to project a confident and efficient persona, coupled with in-depth exploration of the behaviors and skills necessary to achieve excellence in your office environment.

Course Highlights

• Core Competencies: Master the essential skills required for an effective office professional.
• Time Management: Learn to be more organized and prioritize tasks effectively.
• Goal Setting: Set meaningful objectives and maximize your potential.
• Communication Skills: Enhance your ability to communicate effectively with all organizational levels.
• Team Working: Develop skills to work harmoniously and productively within a team.
• Presentation Skills: Present yourself with impact and confidence.

Objectives

By the end of this course, you will be able to:

• Apply Core Skills: Utilize the skills and attributes of a first-class office professional.
• Boost Confidence: Present yourself more confidently in the workplace.
• Communicate Effectively: Engage with managers and colleagues successfully.
• Handle Pressure: Manage the stress and difficulties of a modern office environment.
• Prioritize and Manage Time: Plan and manage your time efficiently.

Training Methodology

This course is structured with interactive activities, including group and individual exercises. Sharing work experiences is emphasized to build on existing knowledge and best practices. The trainer provides presentations and is available for one-on-one discussions for any confidential matters.

Organizational Impact

Attendees will enhance their skills to contribute significantly to their organization's success by:

• Increasing employee confidence and self-belief
• Improving interpersonal and communication skills
• Implementing effective time management
• Building a motivated workforce
• Handling workplace pressure effectively

Personal Impact

Participants will gain:

• Increased visibility and recognition in the workplace
• Confidence to contribute to workplace objectives
• Skills to manage emotions and workplace stress
• Strategies to deal with conflict positively
• Enhanced ability to handle competing priorities

Who Should Attend?

This course is ideal for:

• Administrators
• Secretaries
• Executive Assistants
• Personal Assistants
• Office Managers
• Supervisors
• Business Support Staff

Course Outline

Module 1: Competencies and Time Management

• Assessing Skills and Knowledge
• Required Competencies for Excellence
• Time Management Skills

Module 2: Organising and Planning

• Goal Setting and SMART Objectives
• Problem Solving and Decision Making
• Managing Meetings

Module 3: Communication Skills

• Assertive Communication Techniques
• Conflict and Aggression Management
• Listening and Questioning Skills

Module 4: Team Working

• Conflict Management and Resolution
• Managing Upwards and Workplace Stress
• Effective Team Collaboration

Module 5: Presentation Skills

• Telephone and Writing Skills
• Email Etiquette
• Presentation Skills

Certification

Upon successful completion, participants will be awarded the prestigious Uphilos Certificate. This certification recognizes your enhanced professional skills and commitment to excellence in the administrative and secretarial roles.