In order to remain competent in the workplace administrators, office managers and secretaries need to be equipped with the relevant knowledge and skills. This one week effective office management and administrative training course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team.

COURSE OBJECTIVES

By the end of this course the participants will be able to:

• ·         Prepare for and provide effective support in meetings, conferences, congresses, symposiums and seminars
• ·         Conduct secretarial/administration work effectively
• ·         Apply basic mind-mapping tools to translate ideas to effective written documents
• ·         Develop an appropriate philosophy regarding the important role communication plays in administrative office management;
• ·         Improve in dealing effectively with visitors, customers and colleagues
• ·         Manage time better and work to meet deadlines
• ·         Present ideas with impact and clarity
• ·         Successfully negotiate and influence others

WHO SHOULD ATTEND

This course targets Report writers, Administrators, Managers, Supervisors, Office staff, Front Desk Officers, Heads of departments, Officers, Senior Officers, Information and Publicity Officers.

COURSE CONTENT

MODULE 1: Introduction to Effective Office Management and Administration

• ·         Management Skills and Principles
• ·         Planning, Organizing, and Controlling
• ·         Office Organizing Processes and Principles
• ·         Planning and Decision Making Techniques
• ·         Setting Goals
• ·         Motivation Tools
• ·         Time Management
• ·          Creating a Positive Work Climate

MODULE 2: Communication Skills in Effective Office Management and Administration

• ·         Communication Skills Development
• ·         Effective Communication and Interpersonal Skills
• ·         Information Organization
• ·         Assertiveness Skills

MODULE 3: The Work Place

• ·         Office Environment
• ·         Office Layout
• ·         Office Security
• ·         Workplace Health and Safety

MODULE 4: Administrative Skills

• ·         Administrative Office Management Function
• ·         Organization Versus Decentralization
• ·         Front Desk and Receptionist Skills
• ·         File Management
• ·         Scheduling of Meetings
• ·         Event Planning and Management
• ·         Record Management
• ·         Filing System and Filing Equipment
• ·         Minute Taking and Report Writing
• ·         Strategic Relationship Management
• ·         Conservation of Energy in the Offices
• ·         Conflict Management
• ·         Petty Cash Management
• ·          Action Planning
• ·          Database Management