Training on Healthcare Communication and Emotional Intelligence

This training on healthcare communication and emotional intelligence equips healthcare professionals with advanced communication skills to excel in today's demanding environment. You'll learn to leverage emotional intelligence, persuasion, and influence to improve patient care, enhance team collaboration, and strengthen leadership abilities. The training on healthcare communication and emotional intelligence combines interactive workshops, practical exercises, and real-world case studies to provide a transformative learning experience. This program is designed to help you build stronger relationships, resolve conflicts effectively, and make a greater impact in your professional life.

Target Audience:

This course is designed for healthcare professionals at all levels who want to enhance their communication skills:

• Doctors
• Nurses
• Allied Health Professionals
• Managers and Supervisors
• Healthcare Administrators

Learning Objectives:

Upon completion of this program, participants will be able to:

• Develop and implement effective communication strategies.
• Understand their own communication style and emotional intelligence.
• Interpret and respond effectively to verbal and nonverbal cues.
• Enhance their skills in presenting, persuading, and resolving conflicts.

Course Outline:

Module 1: Communicating Yourself in Healthcare

• Defining Communication and its Impact in Healthcare.
• Types of Communication.
• Personal Beliefs and Their Influence on Interactions.
• Emotional Intelligence: Understanding and managing emotions.
• Reading People: Interpreting nonverbal cues in healthcare settings.
• Case Study: Enhancing Presentation Skills and Content.

Module 2: Verbal Communication and Emotional Intelligence

• Self-Awareness and Emotional Intelligence.
• Communication Styles: Adapting to diverse individuals.
• Para-language: The impact of voice tone and inflection.
• Positive and Negative Language in Patient Care.
• Giving and Receiving Feedback.
• Case Study: Improving One-to-One Conversations.

Module 3: Non-Verbal Communication in Healthcare

• Body Language: Interpreting and using nonverbal cues.
• Cross-Cultural Gestures and Their Meanings.
• Effective Team Meetings: Strategies for productive communication.
• Written Communication: Clarity and professionalism in documentation.
• Case Study: Improving Written Communication and Reports.

Module 4: The Art of Presentation in Healthcare

• Preparing Presentations: Tailoring content to the audience.
• Planning Presentation Content: What to include and what to omit.
• Visual Aids: Using visuals to enhance understanding.
• Managing Q&A Sessions: Engaging the audience effectively.
• Maintaining Composure Under Pressure.
• Case Study: Conducting Challenging Conversations.

Module 5: Influence, Persuasion, and Conflict Management

• Models of Persuasion (Push/Pull Strategies).
• Conflict Resolution Strategies in Healthcare.
• Self-Perception vs. External Perception.
• Effective Organizational Communication.
• Cross-Cultural Communication Strategies.
• Implementing Learned Skills for Positive Impact.

Certification:

Upon successful completion of this course, you will receive a prestigious Uphilos certificate. This certification demonstrates your commitment to mastering this training course and will enhance your professional credentials.