Training on Comprehensive Administrative Skills

Welcome to our Comprehensive Administrative Skills Program, designed to enhance your communication, interpersonal, and planning skills. This interactive and practical course aims to boost your effectiveness and that of your team by focusing on critical areas such as face-to-face communication, telephone skills, written communication, meeting management, and project planning.

Course Objectives 

By the end of this course, you will:

• Refine Communication Skills: Develop your communication, interpersonal, and planning abilities to enhance team dynamics.
• Assess and Improve: Evaluate current approaches and implement initiatives to enhance team communication and planning.

Course Content

Day One: Face-to-Face Communication and Interpersonal Skills

• Overcoming Communication Barriers
• Building Working Relationships
• Effective Delegation
• Assertive Communication Techniques
• Conflict Management

Day Two: Planning & Time Management

• Prioritization Techniques
• Handling Requests Efficiently
• Personal Planning Tools
• Managing Interruptions
• Project Planning and CPA Principles

Day Three: Team-Working and Meetings

• Understanding Team Dynamics
• Conducting Constructive Discussions
• Challenging Ideas and Achieving Consensus
• Improving Meeting Effectiveness

• Planning and Preparation
• Participation and Control
• Follow-Up and Note-Taking

Day Four: Managing Information and Written Communication

• Information Management Principles

• Making Information Meaningful
• Effective Report Writing
• Relevance, Layout, and Structure
• Grammar, Punctuation, Editing, and Proofreading
• Writing Emails and Letters
• Style, Tone, and Structure
• Other Forms of Written Communication

Day Five: Supporting Presentations / Improving Teamwork and Systems

• Designing Slides and Graphics
• Room Setup and Troubleshooting
• Encouraging Continuous Improvement and Creative Thinking
• Making a Business Case
• Program Review

Certification

Upon successful completion, you will receive the prestigious Uphilos Certificate, acknowledging your mastery in e-library management and dedication to professional excellence