Advanced Office Management & Administration Skills

Course Overview

Welcome to the Uphilos Advanced Office Management & Administration Skills Program, a dynamic and interactive training course designed to elevate your proficiency as an Office Manager, Administrator, or Executive Secretary. This program delves deep into the essential interpersonal and behavioral skills you need to navigate diverse management styles and manage conflicting priorities effectively. Enhance your value to your organization by mastering multi-tasking, organization, and communication skills, making you indispensable in your role.

Target Audience

This course is ideal for professionals eager to enhance their office management capabilities, including:

• Office Managers
• Team Leaders
• Administrators
• Supervisors
• Secretaries
• Support Staff
• Personal Assistants

Training Objectives

By the end of this course, you will:

• Prioritize and Manage Tasks: Learn to cope with multiple priorities efficiently.
• Develop Decision-Making Skills: Enhance your ability to plan, solve problems, and handle pressure.
• Improve Communication: Apply practical techniques to boost your communication skills.
• Manage Challenging Behaviors: Understand strategies for handling difficult workplace situations.
• Assertiveness in the Workplace: Use assertiveness to increase effectiveness and influence.

Course Outline

Day 1: Taking Control of Your Work Life

• Clarify Purpose, Vision, and Mission
• Master Customer Service Techniques
• Learn to Work Smarter, Not Harder
• Organize and Prioritize Your Work
• Identify Strengths and Weaknesses
• Enhance Office Efficiency

Day 2: Essential Administrative Skills

• Utilize Mind Mapping Techniques
• Explore Right Brain/Left Brain Theory
• Manage Projects and Meet Deadlines
• Develop Planning and Problem Solving Skills
• Conduct Effective Meetings

Day 3: Vital Communication Skills

• Identify Communication Styles and Their Uses
• Communicate with Confidence
• Resolve Conflicts with a Win-Win Approach
• Use Body Language Effectively
• Recognize Gender Differences in Communication

Day 4: Developing as a Professional

• Hone Listening Skills
• Create a Professional Image
• Cultivate Leadership Skills
• Present with Confidence and Power
• Provide Constructive Feedback

Day 5: Self-Empowerment and Self-Management

• Understand Stress Causes and Management
• Build Self-Confidence
• Apply Emotional Intelligence at Work
• Embrace Proactive and Responsible Behavior
• Plan for Continuing Professional Development

Certification

Upon successful completion, you will receive the prestigious Uphilos Certificate, acknowledging your mastery in e-library management and dedication to professional excellence