Why Choose This Course? 

Day in and day out, Executive Secretaries and PAs provide high-level support for top executives, often with minimal supervision. This interactive training course is designed to stretch and develop the skill-set of EAs and PAs. You will learn how to work with various leadership styles, enhance your competence and confidence, and recognize your invaluable contribution to your organization.

Course Features

• Understanding Executive Needs: Anticipate what your boss requires without constant direction.
• Excellence in Communication: Explore the fundamentals of effective communication.
• Staying Calm and Effective: Learn how to manage a busy environment with poise.
• Management Skills Development: Enhance your management capabilities.
• Assertiveness Training: Be assertive without causing     offense.

Training Objectives

By the end of this course, you will be able to:

• Recognize Your Value: Understand the importance of your role within the organization.
• Enhance Communication Skills: Leverage communication to benefit your organization.
• Develop Self-Leadership: Increase your management potential through self-leadership and interpersonal skills.
• Manage Time Efficiently: Optimize both your time and your executive’s time.
• Apply Stress Management: Use emotional intelligence strategies to handle stress in interactions.

Who Should Attend?

This course is ideal for a wide range of professionals, including:

• Executive Secretaries
• Personal Assistants
• Office Managers and Team Leaders
• Administrative Assistants and Coordinators
• Business Support Executives

Course Content

Day One: Building a Strategic Partnership with your Manager

• Skills of a World-Class EA/PA
• Leadership Styles and Support Strategies
• Personal Brand Development

Day Two: Making an Impact through Excellent Communication Skills

• Building Confidence and Assertiveness
• Working with Different Communication Styles
• Non-Verbal Communication Influence

Day Three: Blending with the Executive Team

• Understanding Team Dynamics and Working Styles
• Delegation and Feedback for Team Motivation
• Problem Solving and Decision Making

Day Four: Refining your Role & Increasing your Management Potential

• Basics of Performance Management
• Effective Meeting and Time Management
• Conflict Resolution and Influencing Skills

Day Five: The Calm and Creative Executive Assistant

• Understanding and Managing Stress
• Building Emotional Intelligence and Resilience
• Preparing for Appraisals and Delivering Memorable Presentations

Certification

Upon successful completion of the course, participants will be awarded the prestigious Uphilos Certificate. This certification acknowledges your enhanced skills and dedication to professional excellence in the role of an Executive Secretary or PA.